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Information, Advice or Guidance (Level 2)

Level 2

Information, Advice or Guidance

About this course

The qualification has mandatory units and a number of optional units to allow you to follow subject areas to meet your own requirements. This qualification is suitable for you if you are working in a role or progressing to a role where you will give introductory information, advice or guidance to others and have no formal qualifications in this area.

What you will learn

In order to achieve this qualification you must successfully complete both mandatory units:

Mandatory units

  • Information, advice or guidance in practice 
  • Developing interaction skills for information, advice or guidance

Optional Units

  • Signposting and referral in information, advice or guidance
  • Information, advice or guidance – context
  • Skills for advice providers
  • Benefits advice work – practice
  • Managing information
  • Specialist advice work in practice - housing
  • Specialist advice work in practice – debt
  • Specialist advice work in practice – employment
  • Specialist advice work in practice – refugee, immigrant or asylum seeker
  • Information, advice or guidance in schools and colleges
  • Information, advice or guidance work with groups
  • Operating within networks to support information, advice or guidance

Course requirements

There are no specific recommended prior learning requirements for this qualification. However, you may find it helpful if you have already achieved a Level 1 qualification.

  • This qualification is suitable for  anyone aged 19 and above.



NCFE CACHE Level 2 Certificate in Information, Advice or Guidance


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Assessment Methods

All units will be individually assessed using a range of methods which could include written assignments or tasks.

Job Suitabilty

The qualification can support progression to further sector specific training and qualifications for the following types of roles:

  • Careers Advisor
  • Counsellor
  • Customer Service Advisor
  • Debt Advisor
  • Employment Advisor
  • Help-desk Advisor
  • Housing Support Worker
  • Learning Support Worker
  • Legal Services Support Workers
  • Peer Mentor

Progression Routes

Upon the successful completion of this short course, why not continue to study on one of these courses:

This Course At a Glance

Duration (hours)
Mandatory Units
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