£4000
Customer service specialist apprenticeship
- Practical observation with Q&As
- Work-based project supported by an interview
- Professional discussion supported by portfolio evidence
Includes
- The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point.
Recent Courses
ESOL – English to Speakers of Other Languages
Start Date: TBC
Function Skills – Maths and English
Start Date: TBC
Digital Inclusion
Start Date: TBC
Entry requirements
Where a business administrator has not already achieved Level 2 English and Maths, they must do so before taking the end-point assessment.
Course Features
Lessons Of Course